FAQ
Q 1: What materials are your jewelry pieces made of?
A: Our jewelry pieces are made from high-quality materials such as Pure 925 sterling silver.
Q 2: Do you offer customization services?
A: Yes, we offer customization services for selected jewelry pieces. You can choose from various options such as engraving, stone selection, and metal customization. Please contact our customer service for more information.
Q 3: How should I care for my jewelry?
A: To ensure the longevity and beauty of your jewelry, we recommend following some simple care guidelines.
Keep your jewelry looking new with the right care instructions! Avoid wearing jewelry during sleep, swimming, bathing, or chore activities to prevent damage from chemicals and water. Furthermore, make sure to keep your jewelry away from skin and hair products like lotions, perfumes, and haircare products. To keep your jewelry clean, soak it briefly in mild detergent and water, rinse with hot water, and dry with a cloth or hairdryer.
Q 4: Do you offer warranties for your products?
A: Yes, we provide 6 months’ warranties for our jewelry items. The duration and coverage may vary depending on the product. Please check the product description or contact our customer service for specific warranty details.
Q 5: Do you offer gift wrapping services?
A: Yes, we offer gift wrapping services for our jewelry items. You can connect our customer care for this they will help you.
Q 6: How can I contact your customer service?
A: You can contact our customer service by phone, email, or through our website's chat feature. Our representatives will be happy to assist you with any inquiries or concerns you may have.
Q 7: Can I contact customer support if I have further questions?
A: Absolutely! Our customer support team is dedicated to assisting you with any questions or concerns you may have. You can reach us through our website's contact form, email, or phone, and we'll be happy to provide the assistance you need.
Q 8: Can I customize a piece of jewelry?
A: Yes, we offer customization options for select jewelry pieces. Our skilled artisans can work with you to create a unique piece that reflects your individual style and preferences. Whether it's engraving a special message or incorporating specific gemstones, we strive to bring your vision to life.
Q 9: What is your jewelry brand known for?
A: Our jewelry brand is known for its exquisite craftsmanship, timeless designs, and use of high-quality materials. We strive to create pieces that are both elegant and unique, allowing our customers to make a statement with their personal style.
Q 10: Can I track the status of my order?
A: Yes, we provide order tracking services for your convenience. Once your order is processed and shipped, you will receive a tracking number through WhatsApp that allows you to monitor the progress of your package. You can enter this tracking number on our website or the shipping carrier's website for real-time updates.
Q 11: Are your jewelry designs influenced by current fashion trends?
A: While we appreciate current fashion trends, our jewelry designs are primarily focused on timeless elegance and enduring style. We aim to create pieces that can be cherished for generations, transcending temporary fashion trends. However, we do incorporate elements of contemporary aesthetics to ensure our designs have a modern touch.
Q 12: Can I purchase jewelry as a gift?
A: Absolutely! Our jewelry makes for a perfect gift for your loved ones. Whether it's a special occasion or just to show appreciation, our pieces are designed to make a lasting impression. We also offer gift wrapping services to add an extra touch of elegance to your gift.
Q 13: Do you offer a certificate of authenticity for your jewelry?
A: Yes, we provide a certificate of authenticity with each piece of jewelry that verifies the quality and authenticity of the materials used. This certificate serves as proof of the genuineness of our jewelry.
Q 14: Can I request a specific ring size for engagement rings or wedding bands?
A: Absolutely! We understand the importance of getting the perfect fit for your engagement ring or wedding band. We offer a range of ring sizes, and our customer service team can guide you in determining the correct size or assist you with your needs.
Q 15: Are your jewelry pieces suitable for everyday wear?
A: Our jewelry is designed to withstand everyday wear while maintaining its beauty and durability. However, it's important to consider the specific piece and its materials. Delicate pieces with intricate designs may require extra care. We recommend reviewing our care instructions and guidelines to ensure proper maintenance.
Q 16: What types of payment methods do you accept?
A: We accept various payment methods to provide convenience and flexibility to our customers. These typically include major credit cards, debit cards, and secure online payment platforms. We prioritize the security of your financial information and use encrypted systems to ensure a safe transaction.
Q 17: Will I Received the same product as shown in picture?
Yes, you will receive the same product shown as our website. But in some cases, product color may slightly vary due to photographic lighting sources or your monitor settings.
Q.18: Can I change my address after placing order?
Yes, you can change the address until we start the shipment process.one shipment process start you can’t change the address, so always check the address while placing the order. For address change you need to mail on omchandafashion@gmail.com or need to WhatsApp on 6377327205
- 19: Why COD is not available at my location?
Well sorry to know that but we are working with best leading courier services in India. Unfortunately, there are some small set of PIN codes which are not supported by COD deliveries by any of the courier partners. You can go for a prepaid order with express shipping in all over India or you can provide other address where COD service is available.
Q.20: How much time it will takes to deliver the order?
Once we dispatch the order it takes 5-7 business days depend on your location.
Q.21: How to apply coupons?
You Can apply coupons while checkout by clicking Apply coupons on Top of the payment page.